Privacy Policy

What we collect

Only what you choose to give us, when you sign up or contact us:

• your email address (and your name, if you give it on our newsletter form);
• your WhatsApp number, only if you ask to join our WhatsApp community;
• a record of your consent: the wording you agreed to, when you agreed, which form you used and the language of the page;
• anything you write to us by email or WhatsApp.

Giving us your details is voluntary. We need your email address to send you updates, and your WhatsApp number only if you want to join our community. If you’d rather not share them, you can still use the website as normal.

We don’t ask for, and please don’t send us, payment details, ID numbers or other sensitive information.

What happens automatically

Our website does not use analytics, advertising trackers or cookies of its own. Like any website, when your browser loads our pages it shares technical information (such as your IP address, browser type and the page requested) with the services that deliver them:

• Cloudflare, which hosts the site and protects it against abuse;
• Adobe Fonts and Google Fonts, which supply the typefaces the site is set in.

These providers process that information under their own privacy policies. We don’t receive it in a form that identifies you.

Why we use it

• to tell you about our launch in Hong Kong, early access, new products, recipes, events and offers (see “Direct marketing” below);
• to invite you to, and run, our WhatsApp community if you asked to join;
• to reply to your messages and questions;
• to keep a record of your consent and of any request to stop contacting you;
• to keep our website secure and working.

Direct marketing

We will only send you marketing if you have ticked the consent box (it is never ticked for you). We use your name, email address and, if you gave it, your WhatsApp number to send you information about Oltremare’s own products and services: Italian food and drink such as olive oil, hazelnut products, pantry goods and gifts, plus our tastings, events and offers.

We do not give or sell your personal data to anyone else for their own marketing.

You can stop at any time, free of charge: use the unsubscribe link in any email, leave the WhatsApp community, or write to us at fromoltremare@gmail.com. We will stop promptly.

Who we share it with

Only the service providers that help us run Oltremare, and only for the purposes above:

• FormSubmit, which delivers website sign-ups to our inbox;
• Google (Gmail / Google Workspace), which hosts our email, including sign-ups and correspondence;
• Meta (WhatsApp), if you join our community or message us there;
• Cloudflare, Adobe and Google, as described under “What happens automatically”.

Some of these providers store data outside Hong Kong, for example in the United States or the European Union. We may also disclose personal data if the law requires it, or to a successor if our business is reorganised or sold, in which case this policy will continue to apply.

How long we keep it

We keep your contact details while you are subscribed or a member of our community. If you unsubscribe, we delete them within 30 days, keeping only a note of your email or number and that you opted out, so that we don’t contact you again. Correspondence is kept for as long as it is useful to answer you and then deleted.

Keeping it safe

Our site is served only over an encrypted (HTTPS) connection, and access to our sign-up records is limited to the Oltremare team, protected by strong passwords and two-step verification. No system is perfectly secure, but we take reasonable, practical steps to protect your data from unauthorised access, loss or misuse.

Your rights

Under the Personal Data (Privacy) Ordinance you may ask whether we hold personal data about you, ask for a copy of it, and ask us to correct it. Send your request to our Data Protection Officer by email at fromoltremare@gmail.com, or by post to Oltremare Limited, Unit 1603, 16th Floor, The L. Plaza, 367–375 Queen’s Road Central, Sheung Wan, Hong Kong. We will reply within 40 days. We may need to confirm your identity first, and the Ordinance allows us to charge a fee that is not excessive for a copy of your data; we will tell you in advance if we do.

If you’re not satisfied with how we handle your data, please tell us first so we can put it right. You can also contact the Office of the Privacy Commissioner for Personal Data, Hong Kong (www.pcpd.org.hk).

Children

Our website and mailing list are meant for adults. If you are under 18, please ask a parent or guardian before signing up.

Changes to this policy

We will update this policy when our website or services change, for example when our online shop opens. The date at the top shows the latest version. If a change affects how we use the data you’ve already given us, we will tell you before it takes effect.

Contact us

For any question about your personal data, or to make an access or correction request, contact the Data Protection Officer, Oltremare Limited, by email at fromoltremare@gmail.com or by post at Unit 1603, 16th Floor, The L. Plaza, 367–375 Queen’s Road Central, Sheung Wan, Hong Kong.